Support for carer support groups

Carers NSW provides education for facilitators of carer support groups across NSW free of charge.


Coronavirus (Covid-19) and the carer support group


Facilitator Meetup

Carer Peer Connect ran Facilitator Meetups with a specific focus on how the coronavirus and social distancing is impacting on carer support groups. These meetings allowed members to talk openly about how the Coronavirus is affecting their groups and ways to overcome group challenges. 


Coronavirus and the Carer Support Group - 2nd April 2020

The session was attended by group facilitators from Western NSW, Mid North Coast, and South West Sydney. Carer Support Groups represented included general, koori yarning, acquired brain injury, mental illness and aged care support.

Topics included:

  • A group that met for the first time online (using messenger)
  • How to set up a Zoom account
  • The importance of teaching seniors to text
  • Providing iPads (installed with apps) to the homes of seniors 
  • Concern that the decrease in services to the home is reducing social contact for carers

 Click here to watch the session (52min)



Coronavirus and the Carer Support Group - 7th April 2020

"We have to remember that we are not 'working from home' but we are doing our best to provide support during a pandemic."

In this session we explore personal reflections on facilitating carer support during the social isolation related to Coronavirus (Covid-19). 

Click here to watch the session (56min)



Transitioning to an online carer support group

Meeting online with Zoom

Zoom is an online meeting platform (like Skype and Facetime) which enables you to connect with others over the internet.  You will be able to use a computer or mobile device to access the meeting. The advantage of Zoom is that only the organiser of the scheduled meetings will need to create an account, invited guests do not need a Zoom account to join a meeting. 


Zoom YouTube link

Many questions have been asked about running Zoom Meetings. In this video I discuss the benefits of running a Zoom meeting and demonstrate how to set up an account.

Click here to watch (10min)



Zoom provides a comprehensive list of tutorials to help you get starting running Zoom meetings.  

Tutorials include:

  • Join a meeting
  • Schedule a meeting
  • Scheduling a Zoom Webinar
  • Breakout rooms
  • Sharing your screen
  • Recording a session

Click here to access the Zoom Tutorials.


Additional Tutorials 

How to use Zoom Conferencing - click here to read

How to use Zoom for Remote and Online learning - click here to watch

How to use Breakout Rooms in Zoom - click here to watch 


Monthly Facilitator Meetup - video link-up

The Carer Peer Connect program runs monthly video-meetings for facilitators of carer support groups. These video-meetings have allowed members to talk openly about the facilitation of their groups and discuss ways to overcome group challenges. The peer support from other carer support group facilitators connects participants from all corners of the state, from Albury and Wagga, to Dubbo and Broken Hill, and up to Tweed Heads.

Facilitator tele-meetings provide opportunities for:

  • Sharing of new Carer Peer Connect network information.
  • Discussing and brainstorming ideas to overcome group challenges.
  • Support group facilitator debriefing.
  • Support group promotion and networking.
  • Peer support from other carers support group facilitators around NSW.


Upcoming Dates

  • 10am - 11am    Fourth Tuesday of the month.


Themes (2020)

February - Attracting membersclick here to watch videos of the session

March - Managing diverse personalities - click here to watch videos of the session

April - Transitioning to an online environment - click here to watch the session

May - Dealing with conflict in the group - click here to watch the discussion (5min)

June - Facilitator burnout - click here to watch the discussion  (15min)



To find out more email  [email protected]


To register for the next Facilitator Meetup click here.



Setting Up a Carer Support Group workshop

A free online interactive workshop that addresses common issues and considerations for new facilitators in setting up a brand new support group for unpaid family carers.

Topics include:

  • Why a support group and how to attract members
  • Setting up a carer support group
  • Running a carer support group
  • Planning a support group meeting

This training is open to:

  • Service providers and carers who would like to set up a new carer support group
  • Service providers and carers who have recently begun to run a carer support group


Locations and dates for workshops in 2020    

  • Online     10th June, 17th June, 24th June 2020       10am-12pm


Click here to download the flyer.


To register for this workshop click here.  


For additional resources click here:




Carer Support Groups: A workshop for facilitators

A free interactive workshop covering a broad range of topics and issues that relate to the role of a carer support group facilitator.

Topics include:

  • An introduction to group processes and group work
  • Identifying and responding to issues specific to carers and the group
  • How to develop and maintain ethical facilitation
  • An introduction to Carers NSW resources for carer support groups, including Carer Support Groups: An information and support resource for facilitators.

This training is open to:

  • Service providers and carers who currently facilitate a carer support group
  • Service providers and carers who are interested in facilitating their own group


Locations and dates for workshops in 2020    Click on location for further information.

In-person workshops

  • North Sydney   5th August 2020   (postponed due to Covid-19)


Online workshops 

  • Online     29th July, 5th August, 12th August 2020       10am-12pm
  • Online     9th September, 16th September, 23 September 2020       10am-12pm
  • Online     4th November, 11th November, 18th November 2020       10am-12pm


Click here to download the flyer


To register for this workshop click here. 



Online Education Website

The Online Education Website brings Carers NSW knowledge and resources directly to you, no matter where you are across New South Wales. The Online Education Website provides a range of online modules for both carers and services providers that gives information, knowledge and skills to carers help in the caring role.


Carer Support Groups

  • Setting up a carer support group
  • Promoting a carer support group


To access the website click here:

For more information on accessing the Online Education Website, email [email protected]



Carer Peer Connect Facilitator Mailing List

Sign up to the mailing list to keep up-to-date with the latest information about education workshops, facilitator tele-meetings and general support group updates.

You can sign up here.

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