Below are links to websites you may find useful

Carer Gateway

What is Carer Gateway?

Carer Gateway is a new national service funded by the Australian Government. Carer Gateway includes a website and phone service for carers to access practical information and support.

How can Carer Gateway help?

Carer Gateway provides a range of information that can help carers in their role, from practical advice and resources, to help finding support services including:

  • information on the types of care and stages of caring
  • advice on how to look after yourself while caring for someone
  • managing day to day care
  • legal and financial support considerations
  • what to do in an emergency or crisis situation
  • help on combining caring with work or study.

Carer Gateway website also has information for carers including young carers, older carers, working carers, Aboriginal and Torres Strait Islander carers and culturally and linguistically diverse carers. If you are looking for a particular service or would like to know what types of services you may be eligible for, Carer Gateway can help. You can call 1800 422 737 or use the find a service tool on the website. By answering a couple of questions, Carer Gateway will provide you information on services in your area, to suit your needs.


Carer Gateway 


Department of Communities & Justice (DCJ)

The Department of Communities & Justice (DCJ) works with children, adults, families and communities to improve lives and help people realise their potential.

The NSW Government’s vision for the carers in NSW is that they are supported to participate fully in their own social and economic life. They want them to be healthy and live well.


NSW Health 

Most carers will receive health services for themselves and for the person for whom they care. Under the NSW Carers Charter NSW Health should listen to carers and recognise their unique knowledge and experience. Involving a carer as a partner in care will benefit health staff and improve outcomes for their patients.


Walking with Carers in NSW

The Walking with Carers resource provides key information and advice for carers about:

  • their rights within the NSW healthcare system
  • the location of acute and community health services
  • the availability of payments and allowances
  • balancing work and caring responsibilities
  • young carers and Aboriginal carers
  • taking care of yourself.

Read the Walking with Carers resource available here.


Patient information and privacy: a guide for carers and family

The patient information and privacy pamphlet explains when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

The pamphlet includes links to additional sources of information about privacy and is available in Arabic [PDF], Chinese [PDF], Vietnamese [PDF] and English [PDF].




Australian Government Department of Human Services

The Department of Human Services is a department of the Government of Australia charged with responsibility for delivering a range of welfare, health, child support payments and other services to the people of Australia

Services for Carers 

Payment and Service Finder - Find, estimate and compare payments and services you may be eligible for.

Centrelink - Centrelinks deliver social security payments and services to Australians.

Medicare - Medicare pay Medicare benefits on behalf of the Department of Health.



My Aged Care

My Aged Care is the main entry point to the aged care system in Australia. My Aged Care aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services.


My Aged Care can help you to find out about:

  • The types of aged care services available
  • Your eligibility for services
  • Service providers in your area
  • Costs you may need to pay
  • Quality in aged care
  • Advocacy services
  • How to make a complaint



National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need.

The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.




Carer support group programs

Alzheimer's Australia provides support groups for carers and people living with different types of dementia.

Cancer Council Australia provides support groups for carers and people living with cancer.

The Family and Carer Mental Health Program provides assistance, education and training to support groups for carers of people with mental illness.

Mental Health Foundations for Carers Online information and support for carers of a person with a mental illness.

MyTime provides facilitated peer support groups for carers of children with a disability, developmental delay or chronic medical condition.


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Carer support group directory

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A Carers NSW program

Carers NSW


NSW Family & Community Services - aging, disability and home care
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